On-Line Complaint Form


If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

Applicants for employment with concerns about the recruitment & selection process

  • Metro Human Resources Department Tel: 213.922.7153

Complaints regarding Metro Bus/Rail Services

  • Metro Passenger Relations Department
  • Tel: 213.922.6235

Complaints regarding Metro construction projects (noise, debris, etc.)

  • Metro Customer Relations-Vendor Department
  • Tel: 213.922.4592

Metro employees with concerns regarding discrimination/harassment

  • Diversity & Economic Opportunity Department (DEOD)
  • DEOD Hotline: 213.922.2600
  • DEOD Fax: 213.922.7660

Questions regarding "Lost & Found" items

Questions & concerns regarding safety & security (of Metro properties and premises)

  • Metro Sheriff's Transit Services Bureau:  213.563.5000
  • Metro Security: 213.922.7600

Questions & concerns regarding services to disabled Metro patrons

  • General Information: 323.GO.METRO
  • Wheelchair Lift Hotline: 1.800.621.7828
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need