On-Line Complaint Form


If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

Applicants for employment with concerns about the recruitment & selection process

  • Metro Human Capital & Development 213.922.6217

Complaints regarding Metro Bus/Rail Services

Metro employees with concerns regarding discrimination/harassment

  • Office of Civil Rights 213.418.3190
  • Hotline Support for Victims of Sexual Harassment 844.633.5464

Questions regarding "Lost & Found" items

Questions & concerns regarding safety & security (of Metro properties and premises)

Questions & concerns regarding services to disabled Metro patrons

  • General Information: 323.GO.METRO
  • Wheelchair Lift Hotline: 1.800.621.7828
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need
  • Metro Riders with Disabilities