If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

Applicants for employment with concerns about the recruitment & selection process


  • Metro Human Resources Department Tel: 213.922.7153


Complaints regarding Metro Bus/Rail Services


  • Metro Passenger Relations Department
  • Tel: 213.922.6235


Metro employees with concerns regarding discrimination/harassment


  • Diversity & Economic Opportunity Department (DEOD)
  • DEOD Hotline: 213.922.2600
  • DEOD Fax: 213.922.7660


Questions regarding "Lost & Found" items



Questions & concerns regarding safety & security (of Metro properties and premises)


  • Metro Sheriff's Transit Services Bureau:  213.563.5000
  • Metro Security: 213.922.7600


Questions & concerns regarding services to disabled Metro patrons


  • General Information: 323.GO.METRO
  • Wheelchair Lift Hotline: 800.621.7828
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need