If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.


Applicants for employment with concerns about the recruitment & selection process


  • Metro Human Capital & Development 213.922.6217


Complaints regarding Metro Bus/Rail Services



Metro employees with concerns regarding discrimination/harassment


  • Office of Civil Rights 213.418.3190
  • Hotline Support for Victims of Sexual Harassment 844.633.5464


Questions regarding "Lost & Found" items



Questions & concerns regarding public safety & security on the Metro System



Questions & concerns regarding services for Riders with Disabilities


  • General Information 323.GO.METRO
  • Wheelchair Lift Hotline 1.800.621.7828
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need
  • Metro Riders with Disabilities