If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

Applicants for employment with concerns about the recruitment & selection process

  • Metro Human Resources Department Tel: 213.922.7153

Complaints regarding Metro Bus/Rail Services

  • Metro Passenger Relations Department
  • Tel: 213.922.6235

Metro employees with concerns regarding discrimination/harassment

  • Diversity & Economic Opportunity Department (DEOD)
  • DEOD Hotline: 213.922.2600
  • DEOD Fax: 213.922.7660

Questions regarding "Lost & Found" items

Questions & concerns regarding safety & security (of Metro properties and premises)

  • Metro Sheriff's Transit Services Bureau:  213.563.5000
  • Metro Security: 213.922.7600

Questions & concerns regarding services to disabled Metro patrons

  • General Information: 323.GO.METRO
  • Wheelchair Lift Hotline: 800.621.7828
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need