If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

Applicants for employment with concerns about the recruitment & selection process

  • Metro Human Capital & Development 213.922.6217

Complaints regarding Metro Bus/Rail Services

Metro employees with concerns regarding discrimination/harassment

  • Office of Civil Rights 213.418.3190

Questions regarding "Lost & Found" items

Questions & concerns regarding public safety & security on the Metro System

Questions & concerns regarding services for Riders with Disabilities

  • General Information 323.GO.METRO
  • Wheelchair Lift Hotline 1.800.621.7828
  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need
  • External link opens in new tab or windowMetro Riders with Disabilities